Customer chatbot

Want to answer your customers faster, guide them through your catalog and simplify ordering? With the Customer chatbot app, open a public chat linked to your product catalog and let a conversational assistant help your visitors find the right items, ask their questions and prepare their order.

The customer simply chats in an interface available through a public link. The assistant can answer from your catalog, suggest relevant products, add or remove items, adjust quantities and guide the customer through to order confirmation.

Customer chatbot links the conversation to your business data: products, stock, cart or draft order, contact, address, promo code, instructions and callback requests. Your team stays in control of sales follow-up while saving the customer time.

• Open a public customer chat to share via a direct link
• Answer automatically from your product catalog
• Restrict the search to a selection of products if needed
• Add, remove or change products in a cart or draft order
• Handle addresses, instructions, promo codes and callback requests
• Manage stock with or without showing it to the customer, depending on your setup
• Have the order confirmed from the chat, by message or with a dedicated button
• Notify your team when an order is confirmed or a callback is requested

Cette app est idéale pour les entreprises qui veulent transformer une conversation client en opportunité commerciale concrète, tout en gardant un parcours simple, fluide et moderne.

Installing the app lets you create a product-catalog chat with an AI assistant.

• Setup
• Create a chat of type Product catalog
• Choose a context if needed: contact, company or draft quote/order
• Optionally define a product selection to restrict the chatbot's scope
• Choose your stock management mode: ignored, managed without display, or shown to the customer
• Share the chat's public link with your customers

Côté client

• The visitor enters their name and starts the conversation
• The chatbot answers questions from the available catalog
• The customer can request a product, change a quantity, give an address, add an instruction or a promo code
• The customer can confirm the order by replying, for example, "I confirm the order" or by using the confirmation button offered in the chat

Côté équipe

• You find the conversation in incwo
• The associated cart or draft order is updated as the conversation progresses
• The chat's creator can be notified when a customer confirms an order or requests a callback

Vous disposez ainsi d'un canal conversationnel simple pour orienter vos clients, accélérer les prises de commande et fluidifier le traitement commercial.