Would you like to delay or schedule your support tickets?
With the "Ticket delay" app, you can postpone sending your messages.
Write and schedule your customer messages, from 5 minutes to 24 hours later, so that your contact receives it at the right time!
Activating the app adds a new drop-down menu to tickets, allowing you to schedule the sending of your customer messages.
Select the delay for sending your message:
- Send now (default selection)
- In 5 minutes
- In 15 minutes
- In 30 minutes
- In 1 hour
- In 2 hours
- In 3 hours
- In 4 hours
- In 8 hours
- In 12 hours
- In 24 hours
Once you've chosen your delivery date, click on the red "write to xxx" button.
The message will be sent at the specified time.
