Ticket delivery time

Would you like to delay or schedule your support tickets?

With the "Ticket delay" app, you can postpone sending your messages.

Write and schedule your customer messages, from 5 minutes to 24 hours later, so that your contact receives it at the right time! 

Activating the app adds a new drop-down menu to tickets, allowing you to schedule the sending of your customer messages.

Select the delay for sending your message: 

• Send now (default selection) 
• In 5 minutes
• In 15 minutes
• In 30 minutes
• In 1 hour
• In 2 hours
• In 3 hours 
• In 4 hours
• In 8 hours
• In 12 hours 
• In 24 hours

Once you've chosen your delivery date, click on the red "write to xxx" button.

The message will be sent at the specified time.